Millennials use social media -- broadly defined as Facebook, text messages, Twitter, and blogs -- to connect with other people. Each is characterized by a different degree of intimacy, with texting the most personal and Twitter the least. But they are all about people interacting with other people.
Brands and social media are not natural partners. It's not that brands are unwelcome, they just don't seem to belong. That makes them easy to ignore, like a guest who has stumbled into the wrong wedding reception. Here's how young adults described their feelings about friending brands on Twitter and Facebook in two online focus groups March 5:
















